Bamboo Blonde

HOW YOUR ORDER GETS FROM US TO YOU

Orders received before 11pm (WITA) on each business day (Mon-Fri) are packed and dispatched the same day. For delivery within Indonesia, Bamboo Blonde uses Lion Parcel and for International and other deliveries we use FedEx, TGI, Indonesian Post & DHL for all other deliveries. Our Same-Day Delivery service is available from Monday to Friday for orders placed before 12 PM. For further assistance, please contact our customer service on WhatsApp by clicking this link.

DELIVERIES ARE NOT PICKED UP ON WEEKENDS OR INDONESIAN PUBLIC HOLIDAYS.

Even though we may process your parcel the same day, delivery will depend on Lion Parcel and FedEx schedule in Indonesia. If a specific delivery date is vital we recommend you contact Lion Parcel or FedEx customer service. Domestic deliveries (inside Indonesia) please visit lionparcel.com or see www.fedex.com. Confirmation of your order being dispatched will be emailed to you including a Lion Parcel or FedEx tracking number. Follow the directions on the email to track your parcel.

TRACKING YOUR ORDER

You will be sent an email when your order is dispatched. It will quote your tracking number and a link to Lion Parcel or FedEx’s so that you can check on your delivery

DELIVERY POLICY

Any and all faulty items (i.e. with unintentional holes, running dye, torn hem, etc.) bought online through our site and are not the result of customer mistreatment are refundable. Photos of faulty items must first be approved by shop@bambooblonde.com before the refund can be processed.
Please note: once the item has been received back refunds can take up to 10 business days to be processed. You will then receive a refund receipt via email. Please keep all communications throughout the process.

1. Deliveries are processed through Lion Parcel (Indonesia) & FedEx (the rest of the world). Once dispatched from the Bamboo Blonde warehouse your parcel will be subject to their delivery terms and conditions. Please visit their websites for more information.

2. Customers must ensure that the correct delivery address, phone number, and email are entered on our payment page. Parcels that are undeliverable due to contact details being incorrect will be returned to Bamboo Blonde and a re-dispatch fee will be charged for the parcel to be resentful. Freight charges paid for the original dispatch are non-refundable.

3. Bamboo Blonde will endeavor to deliver the goods to customers within the time period specified. However, we will not be liable to the customer or anyone else for any losses suffered or incurred due to delay. Estimated delivery times are calculated from the time the customer receives the‘ order dispatched’ email not from the date the order was placed and does not take into account delays due to customs regulations in your country.

4. Our carriers deliver during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, the customer will be contacted and another delivery attempt is made. Should the customer not be present at the delivery address or cannot be reached by phone/email the parcel may be returned to Bamboo Blonde as unclaimed after 5 days. Further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are non-refundable. Where possible please consider entering your work address if you are not at home during normal business hours.

5. Once unclaimed goods have arrived in the Bamboo Blonde warehouse, the customer will be contacted again and the order will be held for a total of two weeks. If the customer does not respond within these two weeks, the order will be canceled.

6. Bamboo Blonde reserves the right not to accept an order, or to cancel an order (with refund) if we cannot supply the goods.

7. Bamboo Blonde will only ship orders when all items on the order are available for dispatch.

8. Bamboo Blonde will take all reasonable care tov appropriately pack all orders, but will not be liable or responsible for any damage once the parcel has left Bamboo Blonde.

9. Property and risk pass to the consumer upon delivery of the goods to the nominated delivery address. Anyone at the customer’s nominated delivery address who receives and signs for the goods shall be presumed by Bamboo Blonde to be authorized to receive the goods.

10. Some deliveries may incur a customs or import duty charge. Bamboo Blonde, FedEx and Lion Parcel are not responsible for these charges nor can we advise about them, it depends on your own countries regulations & compliances. For more information please contact your local customs office. If you refuse to pay the duty or tax once the parcel arrives it will be returned to the sender. The money paid for the product and delivery costs is non-refundable.